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Motel Kontio Terms & Conditions   arrow

The rules of the Motel

Checking-in

On arrival the customer must fill out a travel card.

Checking-out

Check-out before 12.00, if not otherwise agreed.

The key cards have to be returned to the reception.

Payment

Payment is due upon arrival.

If the time of arrival is after 22.00, additional 10 euros will be charged.

Cancellation

Room reservation for individual customers can be cancelled without charges at latest by 18:00 on the day of arrival.  If you do not cancel your reservation, the motel have right to charge for the first night and the remainder of the reservation will be cancelled (if more than 1 night).

Departure before the date agreed

If you leave before the agreed departure date, the sum of unused accommodation is not refundable.

Staying

The customer has to take into account other customers and not to mess or vandalize motel’s property. Any damage has to be informed to the motel’s personnel. The compensation will be agreed case by case basis.

Pets

Pets are allowed if agreed beforehand. Pets are not allowed to mess or damage rooms, or to sleep/play on beds or sofas. The compensation of any damage will be agreed case by case basis

Additional 10 euros will be charged for each pet per night.

Smoking

Smoking is strictly prohibited in all areas.

If there has been smoked inside the motel, we will charge cleaning costs of 50 to 200 euros.

Booking in advance

When a customer makes a query in advance by e-mail, we will send the customer information requested by e-mail, and after receiving the customer’s reservation, we will send confirmation of the reservation.

If the customer has not received our confirmation, then e-mail traffic may be experiencing errors. If the customer has not received the confirmation, we recommend that the customer contact us by phone, in order to confirm booking.

We are not responsible, and we will not reimburse any costs, if we have not received confirmation of the reservation, either by email or telephone, and motel is at the same time fully booked.

Big events

Big events such as competitions, fairs, festivals and similar events:

  • If pre-booked room / apartment is canceled 30 days or less to the event, we will charge half the agreed accommodation fee.
  • If the cancellation takes place one 1-7 days before or the day of the event, full price will be charged.